Privacy Policy

Learn how Penny's Play Place collects, uses, stores, and protects information when you use our website and services.

Privacy Policy

Penny's Play Place privacy practices and customer privacy rights.

Privacy Policy

Effective Date: August 25, 2026 Last Updated: August 25, 2026

1. Introduction

Welcome to Penny’s Play Place LLC (“Penny’s Play Place,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting the personal information you provide to us or that is collected when you interact with our website, online services, accounts, bookings, memberships, purchases, forms, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use pennysplay.place and services made available through the website.

By accessing or using our Website or creating an account, you acknowledge the practices described in this Privacy Policy.

Some features of our Website use third-party services. When you voluntarily choose to use a feature that depends on a third-party service, such as Sign in with Google, information necessary to provide that feature may be transmitted to or processed by that third party as described in this Policy and the third party's own privacy policy.

2. Information We Collect

The information we collect depends on how you interact with Penny’s Play Place.

A. Information You Provide Directly

We may collect information you voluntarily provide, including:

  • First and last name
  • Email address
  • Telephone number
  • Account information
  • Login credentials
  • Contact and communication preferences
  • Booking and reservation information
  • Birthday party information
  • Membership information
  • Purchase and transaction information
  • Billing information
  • Information submitted through forms
  • Messages, questions, reviews, feedback, or customer support requests
  • Waiver or consent information
  • Information concerning children that a parent, legal guardian, or authorized adult provides when necessary for a booking, waiver, membership, event, or other service

B. Account Information

If you create an account, we may collect and maintain information associated with that account, such as:

  • Name
  • Email address
  • Username or account identifier
  • Encrypted or otherwise securely stored authentication information
  • Account preferences
  • Booking history
  • Membership information
  • Transaction history
  • Other information necessary to provide account functionality

C. Payment and Transaction Information

When you purchase admission, memberships, merchandise, party packages, food, add-ons, or other services, payment information may be collected and processed by our payment-processing providers.

Penny’s Play Place may receive information related to the transaction, such as:

  • Transaction identifier
  • Payment status
  • Purchase amount
  • Billing name
  • Limited payment-related information
  • Refund or cancellation information

We generally do not store complete payment-card numbers when payment information is processed directly by our payment provider.

D. Information Collected Automatically

When you visit or interact with our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate geographic location derived from an IP address
  • Referring website or page
  • Pages viewed
  • Date and time of access
  • Session duration
  • Links or buttons clicked
  • Website interactions
  • Device and browser identifiers
  • Cookie identifiers
  • Error, diagnostic, security, and performance information

This information helps us operate, secure, maintain, and improve our Website.

3. Cookies and Similar Technologies

Penny’s Play Place and service providers we use may use cookies, local storage, pixels, tags, SDKs, and similar technologies.

These technologies may be used to:

  • Keep users signed in
  • Maintain account sessions
  • Remember preferences
  • Provide website functionality
  • Prevent fraud and abuse
  • Improve website security
  • Diagnose technical problems
  • Measure Website traffic
  • Understand how visitors use our Website
  • Improve our services and user experience

Some cookies and similar technologies are necessary for the Website to function properly.

Other technologies may be provided by third-party services such as analytics or authentication providers.

Browser settings may allow you to delete or block cookies. Blocking certain cookies may cause portions of the Website to stop functioning correctly.

4. Google Analytics

We may use Google Analytics to understand how visitors interact with our Website.

Google Analytics may collect information such as:

  • IP address
  • Device and browser information
  • Pages visited
  • Approximate location
  • Referral information
  • Session information
  • Website interactions
  • Cookie or device identifiers

Google may process this information on our behalf according to Google's applicable terms and privacy practices.

Google Analytics helps us understand Website traffic, diagnose problems, measure performance, and improve the experience we provide.

By using our Website, information may be collected through analytics technologies as permitted by applicable law and your browser, device, cookie, or privacy settings.

Where consent is legally required before non-essential analytics technologies are activated, we will request that consent.

5. Google Sign-In and Third-Party Authentication

Penny’s Play Place may allow you to create an account or sign in using Google Sign-In or another third-party authentication provider.

Using a third-party sign-in service is optional.

If you choose to use Google Sign-In, you are choosing to interact with Google's authentication services and authorize the exchange of information necessary to create, authenticate, or connect your Penny’s Play Place account.

Depending on the permissions presented to you by Google, we may receive information such as:

  • Your name
  • Email address
  • Profile image
  • Google account identifier
  • Other information you specifically authorize Google to provide

We do not receive your Google password.

By selecting a Google Sign-In option and completing Google's authorization process, you consent to the information exchange necessary to provide that authentication service.

Google's collection and processing of information is also governed by Google's own terms and privacy policies.

6. How We Use Personal Information

We may use personal information to:

Provide Our Services

  • Create and manage accounts
  • Process reservations and bookings
  • Manage birthday parties and events
  • Process memberships
  • Process purchases
  • Provide requested products or services
  • Process cancellations and refunds
  • Maintain transaction records

Communicate With You

  • Send booking confirmations
  • Send account notifications
  • Respond to questions
  • Provide customer support
  • Send important service announcements
  • Communicate changes affecting reservations or memberships

Operate and Improve Penny’s Play Place

  • Maintain the Website
  • Understand how customers use our services
  • Develop new features
  • Improve Website performance
  • Troubleshoot technical issues
  • Conduct internal analytics

Security and Fraud Prevention

We may process information to:

  • Protect customer accounts
  • Detect suspicious activity
  • Prevent fraud
  • Prevent unauthorized access
  • Protect our systems and Website
  • Investigate potential violations of our policies

Marketing

Where permitted by law, we may use contact information to send:

  • Promotions
  • Special offers
  • Event announcements
  • Membership information
  • Newsletters
  • Other Penny’s Play Place communications

You may unsubscribe from promotional email communications using the unsubscribe instructions included in those communications.

Legal and Business Requirements

We may use information when reasonably necessary to:

  • Comply with applicable laws
  • Maintain required business records
  • Respond to lawful government requests
  • Enforce our agreements and policies
  • Establish or defend legal claims
  • Protect Penny’s Play Place, our customers, employees, or others

7. How We Disclose Information

We Do Not Sell Personal Information

Penny’s Play Place does not sell personal information for money.

We also do not provide customer information to unrelated third parties so that they can independently market their products or services to you.

Service Providers

We may disclose information to companies that provide technology or services necessary to operate Penny’s Play Place.

These may include providers of:

  • Website hosting
  • Cloud infrastructure
  • Payment processing
  • Authentication
  • Google Sign-In
  • Website analytics, including Google Analytics
  • Email delivery
  • SMS or communication services
  • Customer support
  • Database infrastructure
  • Security and fraud prevention
  • Error monitoring
  • Booking and reservation functionality

These providers may receive or process information only to the extent necessary for the services they provide or as otherwise disclosed to you.

Services You Choose to Use

Certain third-party integrations are activated because you choose to use a particular feature.

For example, choosing Sign in with Google requires communication between Penny’s Play Place and Google.

By selecting and completing a third-party authentication or integration process, you authorize the information exchange necessary to provide the selected service.

Legal Disclosures

We may disclose information if we reasonably believe disclosure is necessary to:

  • Comply with law
  • Respond to a subpoena, court order, or other lawful request
  • Protect our legal rights
  • Investigate fraud or security incidents
  • Protect the safety of customers, employees, children, or the public

Business Transfers

If Penny’s Play Place is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

8. Children’s Privacy

Penny’s Play Place is a business that provides entertainment and recreational services for children. However, our online accounts, bookings, purchases, and other online services are intended to be managed by parents, legal guardians, or other authorized adults.

Children under 13 should not independently create accounts or submit personal information through our Website.

We may receive information about a child when it is provided by a parent, legal guardian, or authorized adult for purposes such as:

  • Birthday party reservations
  • Event participation
  • Memberships
  • Waivers
  • Emergency or contact information
  • Age-related admission or activity requirements

We use such information only for legitimate business purposes associated with providing the requested service.

If we learn that a child under 13 has submitted personal information directly to us without appropriate parental involvement or authorization, we will take reasonable steps to delete that information when required by applicable law.

Parents or legal guardians who believe a child has submitted information improperly may contact us through our Contact Us page.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing services
  • Maintaining customer accounts
  • Maintaining booking and transaction records
  • Resolving disputes
  • Preventing fraud
  • Maintaining security
  • Meeting accounting, tax, insurance, or legal requirements
  • Enforcing agreements

Different categories of information may be retained for different periods.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

  • Encryption during transmission
  • Secure authentication
  • Access controls
  • Secure payment-processing providers
  • Network and application security measures
  • Monitoring for suspicious activity
  • Restricted access to customer information

No website, network, database, or electronic transmission can be guaranteed to be completely secure.

Accordingly, although we take reasonable measures to protect information, we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we maintain about you
  • Request information about categories of personal information we collect
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Obtain information about how personal information is used or disclosed
  • Opt out of certain marketing communications
  • Withdraw consent where processing is based on consent
  • Exercise other rights provided by applicable privacy laws

Certain requests may be subject to legal exceptions.

For example, we may need to retain transaction information for accounting, fraud prevention, tax, dispute resolution, or other legal purposes.

We may also need to verify your identity before processing certain privacy requests.

12. California Privacy Rights

California residents may have additional rights under California privacy laws.

Depending on whether and to what extent those laws apply to Penny’s Play Place, these rights may include:

  • Right to Know – Request information regarding personal information collected about you.
  • Right to Access – Request access to certain personal information.
  • Right to Correct – Request correction of inaccurate personal information.
  • Right to Delete – Request deletion of certain personal information, subject to exceptions.
  • Right to Opt Out of Sale or Sharing – Where applicable, request that personal information not be sold or shared as those terms are defined by California law.
  • Right to Limit Certain Uses of Sensitive Personal Information – Where applicable under California law.
  • Right to Non-Discrimination – You will not receive unlawful discriminatory treatment for exercising applicable privacy rights.

Penny’s Play Place does not sell personal information for money.

If our data practices change in a way that creates additional rights or obligations under California law, we will update this Privacy Policy and provide any legally required privacy controls or notices.

13. Privacy Requests

You may submit a privacy-related request through our Contact Us page:

https://pennysplay.place/contact

When submitting a privacy request, please provide enough information for us to identify your account or records and understand the request.

We may request additional information to verify your identity before providing, correcting, or deleting personal information.

An authorized agent may submit a request where permitted by applicable law, but we may require documentation showing that the agent is authorized to act on your behalf.

14. Email and Marketing Preferences

You may unsubscribe from promotional email messages by using the unsubscribe mechanism contained in the message where available.

Even if you opt out of promotional communications, we may continue sending non-promotional communications necessary to provide our services, including:

  • Reservation confirmations
  • Purchase receipts
  • Membership notices
  • Security alerts
  • Account notifications
  • Password resets
  • Changes to our services or policies

15. Third-Party Websites and Services

Our Website may contain links to or integrations with websites and services operated by third parties.

These third parties maintain their own privacy practices, policies, and terms.

Penny’s Play Place is not responsible for the independent privacy practices of third-party websites or services.

We encourage you to review the privacy policies of services you choose to use.

16. Do Not Track and Privacy Preference Signals

Some browsers and devices provide privacy preference mechanisms, including “Do Not Track” or other preference signals.

Because standards and legal requirements concerning these signals may vary, our Website will respond to legally recognized privacy preference signals where required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our Website
  • New features or services
  • Changes to third-party providers
  • Changes to our business practices
  • Security improvements
  • Changes in applicable law

When we make changes, we will update the Last Updated date at the beginning of this Policy.

If changes materially affect how we use personal information, we may provide additional notice where required by law.

18. Contact Us

Questions, concerns, and privacy requests may be submitted through:

Penny’s Play Place LLC

Website: pennysplay.place Contact Us: https://pennysplay.place/contact Email: info@pennysplay.place Phone: (760) 465-2325

Location: 20284 CA-18, Suite 520 Apple Valley, CA 92307

19. Your Acknowledgment

By using Penny’s Play Place's Website, you acknowledge that you have been provided access to this Privacy Policy.

When you voluntarily select a feature operated through a third-party provider, such as Google Sign-In, you acknowledge that information necessary to provide that feature may be transmitted to and processed by that provider in accordance with this Privacy Policy and the provider's applicable privacy terms.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated Policy, except where applicable law requires additional notice or affirmative consent.