1. Eligibility and adult responsibility

You must be at least 18 years old and able to form a binding contract to create an account, make a purchase or reservation, enroll in a membership, or submit information for a child. Our online services are intended to be managed by parents, legal guardians, or other authorized adults. You represent that the information you submit is accurate and that you have authority to act for any minor included in a booking, waiver, membership, or event.

2. Accounts and security

• You are responsible for maintaining accurate account information and safeguarding your login credentials.
• You are responsible for activity conducted through your account unless you promptly notify us of unauthorized use.
• You may not impersonate another person, create an account using information you are not authorized to use, or transfer an account without permission.
• We may require account verification, suspend access, or take reasonable security measures when we suspect fraud, misuse, or unauthorized access.

3. Third-party sign-in and services

We may offer optional authentication or other features provided by third parties, such as Google Sign-In. If you choose one of these features, you authorize the information exchange necessary to provide it and agree to the third party's applicable terms and privacy practices. We do not receive your third-party account password. We are not responsible for a third party's independent services, availability, or conduct.

4. Bookings, purchases, and payment

• Prices, packages, included items, taxes, fees, capacity limits, availability, and promotional terms are those shown at checkout or in your written confirmation.
• You authorize us and our payment providers to charge the selected payment method for amounts shown at checkout, including approved add-ons or recurring membership charges.
• Penny's Play Place is a cashless facility. A transaction is not final until payment is successfully processed and we provide confirmation.
• You agree to provide current, complete billing and contact information and to resolve charge questions with us in good faith.
• We may correct obvious pricing or description errors, reject an order, or cancel a transaction when an item or service is unavailable, prohibited, or affected by suspected fraud. If we cancel after charging you, we will provide an appropriate refund.

5. Reservations, cancellations, and refunds

Party, event, and other reservation terms—including deposits, guest counts, arrival times, rescheduling, cancellation deadlines, no-shows, and refund or credit eligibility—are governed by the package details and confirmation presented when you book. Late arrival does not automatically extend reserved time. Requested changes are subject to availability and may change the total price.

If Penny's Play Place must close or materially change a confirmed reservation, we will work with the booking customer on a reasonable reschedule, credit, refund, or other remedy based on the circumstances and applicable law.

6. Memberships and recurring billing

• Membership benefits, eligibility, billing frequency, renewal, cancellation instructions, exclusions, and any minimum term are disclosed at enrollment or in the membership confirmation.
• If a membership renews automatically, you authorize recurring charges until cancellation takes effect under the disclosed membership terms.
• Cancellation stops future renewals as provided in the membership terms; it does not automatically create a refund for a current or completed billing period except where required by law.
• Memberships and benefits are personal, have no cash value, and may not be transferred or shared unless expressly stated.

7. Facility participation and guest conduct

Use of our facility and physical activities involves rules and risks addressed in the liability waiver and Policies and Procedures. Adults remain responsible for supervising children in their care. You and your group must follow posted rules and staff instructions. We may deny entry, restrict an activity, or require a guest to leave when reasonably necessary for safety, legal compliance, policy enforcement, or operations. A refund is not guaranteed when removal results from a violation.

8. Acceptable use

You may use the website and services only for lawful personal or business interactions with Penny's Play Place. You may not:

• Violate law, another person's rights, these Terms, or posted policies;
• Submit false, misleading, infringing, harmful, or unlawful content;
• Attempt to gain unauthorized access to accounts, systems, data, or restricted areas;
• Introduce malware, disrupt service, overload infrastructure, or interfere with security features;
• Scrape, harvest, copy, or use data or content through automated means without written permission, except as allowed by law;
• Reverse engineer or attempt to discover source code except to the limited extent such a restriction is prohibited by law;
• Use the services to spam, harass, defraud, or impersonate others.

9. Customer content and feedback

You retain ownership of content you submit, such as messages, reviews, photos, or feedback. You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, and otherwise use submitted content as reasonably necessary to provide, secure, improve, and administer the requested service. If you submit content for public display or promotional use, that license includes the uses you authorized. You represent that you have the rights and permissions needed for your submission.

If you voluntarily provide ideas or feedback, we may use them without restriction or compensation, provided we do not publicly identify you without permission.

10. Intellectual property

The website, branding, logos, graphics, text, software, designs, and other materials provided by Penny's Play Place are owned by or licensed to us and are protected by applicable intellectual-property laws. We grant you a limited, revocable, non-transferable license to access and use the services for their intended purpose. No other rights are granted.

11. Privacy and electronic communications

Our Privacy Policy explains how we collect, use, and disclose personal information. By using the services, you acknowledge those practices. You agree that we may send transaction and service communications electronically, including booking confirmations, receipts, account notices, membership notices, security alerts, and policy updates. Marketing communications remain subject to applicable consent and opt-out rules.

12. Third-party links and content

The services may link to websites, products, or services operated by third parties. Links are provided for convenience and do not imply endorsement. Penny's Play Place does not control and is not responsible for third-party content, terms, privacy practices, availability, or transactions.

13. Service availability and changes

We may add, modify, suspend, or discontinue website features, hours, packages, products, or services. Online content may occasionally contain errors or be temporarily unavailable. We do not promise that every feature or offering will always be available. Material changes affecting a confirmed transaction will be addressed under the applicable booking or purchase terms and law.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ONLINE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Nothing in these Terms waives rights or warranties that cannot lawfully be excluded. Physical participation is separately governed by the applicable waiver and facility policies.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PENNY'S PLAY PLACE LLC AND ITS OWNERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE WEBSITE OR ONLINE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM AN ONLINE SERVICE OR TRANSACTION WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT, OR (B) $100. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Penny's Play Place LLC and its owners, employees, and agents from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of the services, violation of these Terms, or infringement of another person's rights. This section does not require indemnification for our own unlawful conduct.

17. Suspension and termination

You may stop using the services at any time. We may suspend or terminate access when we reasonably believe you violated these Terms, created a safety or security risk, engaged in fraud or abuse, or when suspension is required by law. Provisions that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, limitations, and dispute provisions—will survive.

18. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Before filing a claim, you and Penny's Play Place agree to make a good-faith effort to resolve the matter by contacting the other party. Unless applicable law requires otherwise, any court proceeding relating to these Terms or the online services must be brought in a state or federal court with jurisdiction in San Bernardino County, California. You retain any non-waivable consumer rights available under applicable law.

19. Changes to these Terms

We may update these Terms as services or legal requirements change. The “Last updated” date identifies the current version. If a change materially affects existing users or recurring services, we may provide additional notice where required. Continued use after updated Terms take effect constitutes acceptance, except where law requires affirmative consent.

20. General terms

These Terms, together with the Privacy Policy, applicable booking or membership terms, facility policies, and signed waivers, form the agreement for the relevant service. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our consent; we may assign these Terms in connection with a merger, financing, reorganization, or sale of the business or assets.